Terms of Service

Service Scope

VPN37 provides international route subscriptions and access to client software, covering 110+ countries / 160+ routes and supporting Windows / macOS / iOS / Android / Linux. While a plan is valid, users can import a subscription and select a route. Coverage does not mean every route is suitable for every website or use case.

The service does not include memberships, content licenses, or account permissions for third-party platforms. Access to third-party content remains subject to regional policies, account status, and platform rules. Route listings and configurations may change due to maintenance or network conditions; refer to the available information in the user panel.

Accounts and Subscription Rules

No email address is required to create an account; a username and password are sufficient. Users should keep their login credentials and subscription information secure and should not publish them. If credentials are exposed or used unusually, change the password and request help through a ticket. Do not include your full password or subscription credentials when submitting an issue.

There is no limit on the number of devices that can be online at the same time, for devices managed by the account holder. This does not permit sharing an account or subscription with others. Subscriptions may not be resold or rented without permission, nor may routes be repackaged as a commercial access service for others. Users are responsible for activity on the devices and accounts they control.

Monthly subscription traffic resets each month on the activation date. When upgrading mid-cycle, the price difference is converted into remaining days. Data packages remain available until used and do not expire. See the plans page for prices and data allowances, and check the selected billing method and order details before paying.

Acceptable Use

Users must comply with the laws and regulations of their location and of any region relevant to their activities, as well as the rules of the platforms they access. The service must not be used for fraud, violations of others' privacy, distribution of illegal content, intellectual property infringement, or other unlawful activities.

Users must not conduct unauthorized network intrusions, malicious scanning, attacks, or spam, or otherwise affect other users or network facilities through automated abuse. Users are responsible for ensuring that the content they access and their purpose for using the service are lawful. A subscription is not permission to engage in unlawful conduct.

Availability and Scope of Responsibility

Connection quality may be affected by the local network, carrier routing, device configuration, and the status of third-party services. VPN37 does not promise that connections will be available at all times, in all regions, or on all platforms, and does not guarantee specific speeds, image quality, or continuous availability of third-party accounts. Maintenance, faults, or external network changes may cause temporary interruptions.

If you have a connection issue, submit the platform you use, the route name, and the error details to help with troubleshooting. The service is not responsible for losses caused by third-party platform changes, user configuration errors, or events beyond reasonable control, where VPN37 is not legally liable. This notice does not exclude any liability required by law.

Payments and Refunds

You may request a full refund for any reason within 30 days of your first payment. Submit your request through the user panel ticket system and provide the order information for the refund so we can verify ownership and process it. You do not need to prove that a route is faulty to qualify for this refund commitment.

Alipay / WeChat Pay / USDT are supported. We will provide verification updates and the outcome of your refund request through the ticket system. The time it takes for funds to arrive depends on the payment channel; these terms do not promise a fixed processing time. For an order dispute, add details to the original ticket. Other refund rights provided by law remain unaffected.

Account Termination and Changes to These Terms

VPN37 may restrict access or terminate service, depending on the circumstances, for accounts involved in unlawful use, resale or sharing, attacks on facilities, or serious disruption to others. Where notification is possible, the reason will be explained through the user panel or a ticket. Users may submit an explanation and request a review. Service restrictions do not automatically cancel any refund rights provided by law.

Changes to these terms will be published on this page, and the month shown at the top will be updated. Important changes to billing, refunds, or users' primary rights will also be announced in the user panel. Changes will not retroactively reduce the agreed benefits of existing orders. See the Privacy Policy for information about personal data handling. If you have questions about a change, confirm the details through a ticket before deciding whether to continue using the service.